Hello.
We'll be more than happy to assist you whenever you need help, and we also thank you for reporting incorrect functionality. The best way to ensure you get a quick response is to use our email support (support@nevigo.com). You can also use this forum, and we'll try our best to reply asap. But since we may have to ask you for log files, email support is typically the more effective way.
Thanks for sharing your experience with us!
Kai